Warranty

Warranty Coverage

Pacific Coast Audiophile Audio products are warranted to be free of defects in material and workmanship for ONE YEAR from the date of purchase (except warranty exclusions as set out below). This warranty and all rights provided are limited to the original owner and are non-transferable. Our responsibility is limited to replacement or repair as set forth in this warranty statement. Should a product require warranty service during this period, Pacific Coast Audiophile will repair or replace any part or product (except excluded items) proving defective in material or workmanship. All warranty repairs and service must be performed by an authorized Pacific Coast Audiophile technician or service facility. The use of non-authorized repair services renders this warranty null and void, and any charges relating to non-authorized repair are the responsibility of the product owner. Pacific Coast Audiophile reserves the right to replace defective product with a new or factory reconditioned unit.

WARRANTY EXCLUSIONS

  1. This warranty does not cover product failure or damage resulting from normal wear and tear, misuse, abuse, neglect, accidents, alterations, environmental deterioration, natural disasters, or improper use and/or installation.  PLEASE READ THE INSTALLATION NOTES AND CAUTIONS ON THIS SITE AND INCLUDED IN THE PRODUCT PACKAGING BEFORE USING THE PRODUCT.
  2. This warranty does not cover cosmetic damage due to normal wear and tear, misuse, or neglect. This includes paint/finish damage, scratches, cracks or other superficial marks.
  3. Failures arising from attempted servicing of the product by a non-authorized Pacific Coast Audiophile repair facility or technician are excluded from this warranty.
  4. This warranty does not cover burned out drivers (tweeters or woofers) or L-Pads for any reason.
  5. It is normal for thick hardwood to warp and/or check (including cracking), particularly when exposed to different temperatures/humidities than those under which the product was manufactured.  This warranty does not cover warping or checking (cracks).
  6. This warranty does not cover shipping and insurance costs to and from the Pacific Coast Audiophile service centre.

LIMITATION OF DAMAGES

In no event shall Pacific Coast Audiophile be liable for consequential damages for breach of this warranty including installation charges, excessive shipping expenses, property loss or other incidental loss.

HOW TO OBTAIN WARRANTY SERVICE

To obtain services under this warranty, the buyer shall contact Pacific Coast Audiophile to obtain a return authorization number (RA#) and shipping address. The buyer must insure and carefully pack the warranted product along with a copy of the original purchase receipt, the return authorization number (RA#), and a description of the issue.  All shipping and insurance costs (both sending and receiving) shall be paid by the buyer.

WE SUPPORT THE RIGHT TO REPAIR

Although use of non-authorized repair services renders this warranty null and void, Pacific Coast Audiophile supports the buyer’s Right to Repair.  Should the buyer choose to have the product repaired by any person or facility other than Pacific Coast Audiophile’s authorized repair facilities, we will supply the buyer with the necessary information to do so.